Isabella Bonagofski
Pullman,WA
Summary
Organized and proactive receptionist with a strong background in appointment management and financial recordkeeping. Expertise in insurance verification and team collaboration ensures a smooth workflow and improved patient satisfaction.
Overview
7
7
years of professional experience
Work History
Receptionist/Assistant Biller
Tumwater Chiropractic Center
Tumwater, WA
11.2022 - 12.2025
- Managed appointment scheduling for patients at Tumwater Chiropractic Center.
- Assisted patients with intake forms and insurance verification processes.
- Maintained a clean and organized reception area to ensure a welcoming environment.
- Communicated effectively with staff to coordinate patient care needs.
- Handled incoming calls and directed inquiries to appropriate personnel to enhance patient communication.
- Processed payments and maintained accurate financial records for services rendered.
- Supported chiropractic staff by preparing treatment rooms and materials.
- Responded to customer inquiries via phone or email promptly and courteously.
- Handled confidential information with discretion and professionalism.
- Developed an efficient filing system for quick access to important documents. for easy retrieval of documents.
- Input new documents, expenses and orders into system for timely recordkeeping.
- Managed cash transactions with precision and reconciled accounts weekly to maintain accurate financial records.
- Contacted insurance companies to keep up to date and accurate insurance records on file.
- Accurately and effectively corrected billing errors within the company's third-party clearing house, Claim MD.
- Verified insurance benefits through websites such as Availity, UHC, One Health Port, and more.
- Prepared documents such as invoices, reports, memos, letters, financial statements.
Hostess
The Pint Room
Littleton, Colorado
06.2022 - 09.2022
- Greeted and seated guests to create a welcoming atmosphere.
- Managed reservation system to streamline guest flow during peak hours.
- Collaborated with servers to enhance timely service and improve guest satisfaction.
- Handled phone inquiries, scheduled reservations, recorded takeout orders, and addressed service questions efficiently.
- Communicated effectively with kitchen staff regarding special requests.
- Took beverage orders and served drinks during peak meal times.
- Engaged in conversation with patrons to enhance their dining experience.
- Ensured compliance with health and safety regulations at all times.
Cashier/Server
Snowie of West Richland
West Richland, WA
06.2019 - 08.2021
- Processed cash, credit, and gift card payments while adhering to security protocols, ensuring transaction accuracy and customer trust.
- Addressed customer inquiries and concerns promptly and professionally.
- Answered customer questions and provided store information.
- Trained new team members on cash register operation, stock procedures, and customer service, enhancing team readiness and performance.
- Ensured cleanliness of checkout area, including countertops, registers, windowsills, and floors.
- Managed inventory by restocking and monitoring stock levels to maintain product availability and support sales.
- Counted money in cash drawers at the beginning of shifts and at the end of shifts to ensure amounts were correct.
- Followed company security procedures for handling large sums of money.
Education
High School Diploma -
Timberline High School
Lacey, WA06-2021
Some College (No Degree) - Biology
Spokane Falls Community College
Pullman, WA09-2026
Skills
- Appointment scheduling
- Insurance verification
- Financial recordkeeping
- Document management
- Sanitation compliance
- Customer service and support
- Effective communication
- Team collaboration
- Phone etiquette
- Typing proficiency
- PC proficiency
- Problem solving
- Confidentiality
- Mail handling
Timeline
Receptionist/Assistant Biller
Tumwater Chiropractic Center
11.2022 - 12.2025
Hostess
The Pint Room
06.2022 - 09.2022
Cashier/Server
Snowie of West Richland
06.2019 - 08.2021
High School Diploma -
Timberline High School
Some College (No Degree) - Biology
Spokane Falls Community College