Isabella Brilliant
Towson,MD
Summary
Proven to excel in high-volume environments, I enhanced customer satisfaction and streamlined service at Mission BBQ and Texas Roadhouse by leveraging my expertise in customer service and effective multitasking. Demonstrating patience, empathy, and a strong work ethic, I quickly adapted to new challenges, significantly contributing to team success and guest engagement.
Overview
2
2
years of professional experience
Work History
Hostess
Texas Roadhouse
11.2023 - 08.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Great Service Representative (cashier)
Mission BBQ
04.2022 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
Education
Bachelor of Science - Exercise Science
Towson University
Towson, MD05.2028
High School Diploma -
Winters Mill High School
Westminster, MD06.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Cleaning and sanitation
- Guest Engagement
- Greeting guests
- Guest complaint resolution
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Exercise/Weight-Lifting
Through taken weight-lifting courses for four years and weight-lifting for 5, I have became very knowledgeable of various exercises and learning about the muscles in the human body. Also, I have excelled in helping others achieve a good/healthy workout routine that will work for them.
Additional Information
- Went on a Student Travel Program (Putney) to Puerto Rico to volunteer in helping clean/improve communities, preserve their agriculture and help to build a build pre-school.
- Was treasurer for my high school's senior class and helped organize events/fundraisers.
- Worked with animals at my local animal rescue.
Timeline
Hostess
Texas Roadhouse
11.2023 - 08.2024
Great Service Representative (cashier)
Mission BBQ
04.2022 - 11.2023
Bachelor of Science - Exercise Science
Towson University
High School Diploma -
Winters Mill High School
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