Isabella Brown
Muskegon,MI
Summary
A dependable, hard-working, charismatic individual with broad skills and experience. Skilled at memory retention and working in a fast-paced environment under stress. A team player who embraces collaboration and takes pride in providing an exemplary customer experience.
Overview
4
4
years of professional experience
Work History
Barista
The Exchange Coffee Bar
06.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Paraprofessional
Pittsford Area Schools
08.2023 - Current
- Adapted different teaching methods to accommodate individual learning styles. Facilitated communication between educators, administrators, and parents regarding student progress and collaborated in the development of individualized education plans for students. Daily, tracked behavior data to determine success of interventions. In addition, supervised over 50 students in classrooms, halls, cafeterias, gymnasiums, recess, and field trips.
Bar Shift Leader
Waterstreet Coffee Bar
02.2023 - 08.2023
- Responsible for ensuring closing procedures were followed and was responsible for the final closure of the establishment for the evening. Proficient in using a drive-thru headset to communicate with customers and team members on shift. Maintained a calm demeanor during high-volume periods and special events. Answered customer questions about food preparation, and responded to ingredient and allergen concerns. Prepared espresso drinks, tea, shakes, smoothies, food items, and grinded coffee for customers in a timely manner. Well-versed in espresso, coffee blends, milk-steaming, and food preparation jargon to help customers make well-guided order decisions.
Server
Olive Garden Italian Restaurant
11.2022 - 02.2023
- Diligent waiter with exemplary customer service skills. Proficient at taking orders, relaying them to the kitchen using the POS system, serving food items and properly handling payments at the end of each guests meal. Actively listened to and resolved customers complaints without delegating them to upper management, and responsible for pre-bussing tables to maintain front-of-house cleanliness and improve guests experience.
Team Leader / Barista Trainer
Firekeepers Casino Gapi Coffee
08.2020 - 11.2022
- Responsible for providing training to new team members ensuring adherence to standards, policies, and procedures. Memorized over 100 drink recipes and the prices of more than 50 products sold. Produced daily status reports and communicated issues and concerns to upper management. Strategized shift schedules for team members and covered gaps as needed. Proficient in using a POS system, Redrock, HotSOS and Microsoft Excel for taking orders, vendor orders, work orders, and inventory respectively.
Education
Associate of Arts - General Studies
Kellogg Community College
Battle Creek, MI05-2028
High School Diploma -
Vicksburg High School
Vicksburg, MI06-2020
Skills
- Management
- Training Facilitator
- Friendly and Outgoing Attitude
- Analysis and Problem Solving
- Adaptive
Timeline
Barista
The Exchange Coffee Bar
06.2024 - Current
Paraprofessional
Pittsford Area Schools
08.2023 - Current
Bar Shift Leader
Waterstreet Coffee Bar
02.2023 - 08.2023
Server
Olive Garden Italian Restaurant
11.2022 - 02.2023
Team Leader / Barista Trainer
Firekeepers Casino Gapi Coffee
08.2020 - 11.2022
High School Diploma -
Vicksburg High School
Associate of Arts - General Studies
Kellogg Community College
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