Isabella Burciaga
Visalia
Summary
Dynamic Shift Lead Manager with proven expertise at Share Tea in training staff and enhancing customer service. Skilled in inventory control and cash register operation, I excel at resolving customer complaints and fostering team collaboration. Committed to maintaining high standards and achieving operational excellence in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Share Tea
Visalia
02.2023 - Current
- Trained new hires in the use of equipment and safety protocols, as well as company policies and procedures.
- Provided team leadership, direction and guidance to ensure quality standards were met.
- Maintained accurate records of inventory levels, identifying discrepancies between actual stock levels and system records.
- Resolved customer complaints promptly in a professional manner while maintaining high levels of service excellence.
- Scheduled staff shifts based on workloads, customer needs and business objectives.
- Monitored daily operations ensuring all tasks are completed in an efficient manner within specified deadlines.
Cashier
Target
Visalia
08.2021 - 03.2022
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Helped restock shelves when necessary to maintain an organized display area.
- Developed strong customer service skills by providing efficient and accurate service.
- Assisted with training and mentoring new team members.
Education
HIGH SCHOOL DIPLOMA -
El Diamante
Visalia06.2020
Skills
- Customer Service
- Product Recommendations
- Cash Register Operation
- Product Restocking
- Refunds and Exchanges
- Employee training
- Inventory control
Certification
CA Food Handlers
References
References available upon request
Timeline
Shift Lead Manager
Share Tea
02.2023 - Current
Cashier
Target
08.2021 - 03.2022
HIGH SCHOOL DIPLOMA -
El Diamante