Isabella Castillo
Rover
LANDOLAKES,FL
2
Languages
4
years of professional experience
Results-oriented individual with a focus on customer service and conflict resolution. Known for exceptional communication skills and time management expertise, successfully implementing process enhancements that improve workflow and customer satisfaction.
Work History
Shift Lead
3 Years 1 Month- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored team members on operational procedures and product knowledge.
- Implemented process improvements, enhancing workflow efficiency and reducing downtime.
- Managed inventory levels, coordinating stock replenishment to meet demand effectively.
- Resolved customer inquiries and complaints, fostering a positive brand experience.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Pet Care Provider
3 Years 2 Months- Provided attentive care for pets, ensuring their safety and well-being during visits.
- Developed personalized pet care plans based on specific needs and owner preferences.
- Maintained accurate records of pet health, behavior, and client communications.
- Enhanced client satisfaction through consistent updates and responsive communication.
- Administered medications for various health conditions, contributing to improved overall pet health.
Restaurant Team Member
1 Year- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Efficiently processed customer orders using point-of-sale systems, ensuring accuracy and speed during peak hours.
- Assisted in training new team members on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of dining area to enhance guest experience and safety standards.
- Collaborated with kitchen staff to ensure timely preparation of food items, meeting quality standards consistently.
- Resolved customer complaints effectively, demonstrating strong problem-solving skills and commitment to service excellence.
Education
High School Diploma
- Honor Roll [2020-2024]
- ASL Excellence Award
- 4.33 GPA
- National Honor Society Member
- English Honor Society Member
- Science Honor Society Member
- Best Buddies Club Member
- summa cum laude graduate
- Extracurricular Activities: Varsity Tennis
- Extracurricular Activities: Softball
- Completed AP course in English Language and Composition
- Completed AP course in English Literature and Composition
- Completed AP course in Pre-Calculus
Associate of Arts - Animal Sciences
- 3.85 GPA
- Phi Theta Kappa Member
- Psychology Honor Society Member
- English Honor Society Member
Skills
Sales proficiency
Customer service focus
Guest service
Team leadership
Client relationship building
Sales support
Client relations
Conflict resolution
Time management
Organizational skills
Schedule management
Communication skills
Languages
English
Full Professional
American Sign Language
Professional Working
Interests
Spending time with animals
Tennis& Fitness
Practicing Sign Language
Reading
Outdoor activities
Travel
Timeline
Shift Lead
Clean Juice
07.2023 - CurrentRead More
Pet Care Provider
Rover
06.2023 - CurrentRead More
Restaurant Team Member
Chick-fil-A
07.2022 - 07.2023Read More
Pasco Hernando State College
Associate of Arts from Animal Sciences
Read More
Sunlake Highschool
High School Diploma
Read More