Isabella Caudillo
Pomona,CA
Summary
Dynamic trainer with leadership experience, enhancing team performance through targeted coaching and mentoring. Proven ability to improve sales via upselling techniques while ensuring health and safety compliance. Skilled in multitasking and fostering a positive work environment, consistently elevating customer satisfaction and team morale. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
05.2023 - 04.2025
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Provided coaching and mentoring to employees.
Shift Leader
Blaze Pizza
09.2021 - 04.2023
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Education
Associate of General Studies - Nursing
Mt. San Antonio College
Walnut, CAHigh School Diploma -
Palomares Academy of Health And Science
Pomona05-2022
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Performance improvements
- Multitasking and organization
- Verbal and written communication
Timeline
Barista Trainer
Starbucks
05.2023 - 04.2025
Shift Leader
Blaze Pizza
09.2021 - 04.2023
Associate of General Studies - Nursing
Mt. San Antonio College
High School Diploma -
Palomares Academy of Health And Science
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