Hi, I’m
Isabella Cheesewright
Lawrenceville,GA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Technology Professional with over 20 years of extensive experience in enterprise-level IT application project management, specializing in Agile/Scrum methodologies. Proficient in identifying and resolving technical and process issues, with strong business insight and excellent communication skills.
Overview
20
years of professional experience
Work History
Aquilas Zephir State Farm AgencyLawrenceville, GA
Licensed Insurance Agent
11.2023 - 02.2024
TEKsystems – General Electric Company (GE Aviations)
IT Sourcing Analyst/CORP DT-Indirect Sourcing
06.2022 - 06.2023
Job overview
- Support DT Sourcing leaders in separation activities
Matrix Resources (Temp - Contractor)
Telecom Escalation Analyst
12.2021 - 02.2022
Job overview
- Identification and reporting of 3G Sunset escalation artifacts
Connexion PointSandy, UT
Licensed HealthCare Agent
09.2021 - 12.2021
Job overview
- Identify and educate eligible consumers about Medicare product lines
AT&TAtlanta, GA
Customer Service Representative
06.2021 - 09.2021
Job overview
- Offer customized solutions and identify sales opportunities
AT&TAtlanta, GA
Sr Network Support/Vendor Manager
10.2014 - 07.2020
Job overview
- Coordinate and lead change management tasks
AT&TAtlanta, GA
Professional Business Manager
04.2014 - 10.2014
Job overview
- Management of policies, standards, and processes
AT&TAtlanta, GA
Sr. Specialist-Tech Project Management
04.2013 - 04.2014
Job overview
- Partner with departments to address user concerns
AT&TAtlanta, GA
Training Delivery Coordinator
01.2012 - 04.2013
Job overview
- Conduct skills gap assessment and generate status reports
AT&TAtlanta, GA
New Product Support Analyst
07.2004 - 01.2007
Job overview
- Maintain customer relationships and provide administrative support
Education
Everest University Online - TampaSeffner, FL
Associate of Arts from Business Administration
01-2016
Skills
- Project Management
- SDLC (Agile & Waterfall)
- Cross-Functional Teams
- Critical Path Assessment
- Google Smartsheets
- Siebel CRM
- Clarify CM
- SharePoint
- Defect/Risk Management and Reporting
- Quality/Vendor Management
- Stakeholder Management
- Burndown/Velocity Charts
- Epics/User Stories
- Microsoft Project
- Tableau Reporting
- Telegence
- Release Management
- PowerPoint
- Microsoft Office/Excel
- AOTS M
- SirionLabs Contract Management
- New agent training
- Insurance sales expertise
- Life insurance
Education Training Memberships
- AA, Business Administration, Everest University-Orange Park, 2014
- Business Principles, Lake City Community College, 1983
- Certified Six Sigma Green Belt, 2009
- Certified of Appointment of Notary Public, 2018
- Certified Scrum Fundamentals, 2019
- Certificate of Completion Microsoft Project 2019 Training, 2020
- Certificate of Completion Design Thinking (Understanding the Process), 2021
- Certified/Licensed Georgia Life, Accident & Sickness Agent
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Insurance Agent
Aquilas Zephir State Farm Agency
11.2023 - 02.2024
IT Sourcing Analyst/CORP DT-Indirect Sourcing
TEKsystems – General Electric Company (GE Aviations)
06.2022 - 06.2023
Telecom Escalation Analyst
Matrix Resources (Temp - Contractor)
12.2021 - 02.2022
Licensed HealthCare Agent
Connexion Point
09.2021 - 12.2021
Customer Service Representative
AT&T
06.2021 - 09.2021
Sr Network Support/Vendor Manager
AT&T
10.2014 - 07.2020
Professional Business Manager
AT&T
04.2014 - 10.2014
Sr. Specialist-Tech Project Management
AT&T
04.2013 - 04.2014
Training Delivery Coordinator
AT&T
01.2012 - 04.2013
New Product Support Analyst
AT&T
07.2004 - 01.2007
Everest University Online - Tampa
Associate of Arts from Business Administration