Isabella Donadio
St. Petersburg,FL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Staying current on items and consistently offering targeted recommendations to meet individual customer needs.
Overview
9
9
years of professional experience
Work History
Server
Engine No9
St. Petersburg, FL
10.2020 - Current
- Cultivated relationships with new and regular customers.
- Explained menu items including 40+ local beers and suggested appropriate options based on customer likings, and suggested new options.
- Customer service and multitasking throughout entire shift to keep customers happy and accomplish all tasks in a timely manner.
Barista
Sorrento Sweets
Tampa, FL
11.2020 - 07.2021
- Family owned Italian coffee shop, learned Italian pastries to sell and explain for customers.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences to elevate customer loyalty.
Social Media Marketer
Rhode Island Mulch Express Blower Services
Narragansett, RI
01.2019 - 04.2021
- Increased following by promoting service awareness, creating relevant posts and developing ads to reach targeted audience.
- Utilized social media platforms such as Instagram and Facebook.
- Took photographs and videos in order to create posts to provide explanations and visuals of service.
- Partnered with graphic designers creating content and promoting ad campaigns
Morning Nanny
Private Family Home
Narragansett, RI
08.2019 - 09.2020
- Woke three kids up to get ready for and drive them to school on time.
- Packed their lunches based on personal preferences.
- Cleaned the house, vacuuming, wiped countertops, bathrooms, cleaned and folded laundry.
- Created relationships with each individual child.
Bartender
Rhode Island Fast Ferry
North Kingstowm, RI
05.2018 - 09.2019
- US Coast Guard regulated vessel, requiring safety and overboard training, along with passing frequent drug tests.
- Assisted as deckhand and handled lines when docking.
- Organized bar inventory and kept bar fully stocked.
- Provided customer service and informed guests of general geography of the area and things to do while in the Vineyard.
Barista
Fuel Coffee Bar
Narragansett, RI
05.2016 - 05.2018
- Pleasantly interacted with customers to create relationships and regulars.
- Introduced new trendy idea such as metal straws, special seasonal drinks, and adding credit card tips to the registers.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Some College (No Degree) - Psychology BA
University of Rhode Island
Kingston, RIHigh School Diploma -
Narragansett High School
Narragansett, RI06.2018
Skills
- Customer Service
- Multitasking
- Ability to learn and apply new information
- Knowledge in social media including Facebook, Tiktok, Instagram
- Conflict Resolution
- Hard Worker, ability to commit and provide efficient services
Timeline
Barista
Sorrento Sweets
11.2020 - 07.2021
Server
Engine No9
10.2020 - Current
Morning Nanny
Private Family Home
08.2019 - 09.2020
Social Media Marketer
Rhode Island Mulch Express Blower Services
01.2019 - 04.2021
Bartender
Rhode Island Fast Ferry
05.2018 - 09.2019
Barista
Fuel Coffee Bar
05.2016 - 05.2018
Some College (No Degree) - Psychology BA
University of Rhode Island
High School Diploma -
Narragansett High School
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