Isabella Dreher
Rome,GA
Summary
Experienced customer service representative that is eager to expand my knowledge and grow. I have diligently made my way through all the entry levels of customer service and have found myself full circle! I excel in guest relations, multitasking, and ensuring a welcoming environment for all guests.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Cracker Barrel Old County Store
04.2024 - Current
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Providing a friendly atmosphere to all guests while ensuring any accommodations are met.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Drive-Thru Operator
Jim N Nicks Bar-B-Q
06.2023 - 12.2023
- Handled high-pressure situations calmly while maintaining professional communication with both customers and colleagues.
- Repeated customer order, suggestively sold upgrades or additional products while keeping an up-beat and welcoming environment.
- Coordinated with kitchen staff to ensure timely preparation and delivery of food items, meeting high quality standards.
- Operated POS platform and verified cash and card transactions to maintain accurate drawer by end of shift.
Server
IHOP
07.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bringing customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Model High School
Rome, GA05-2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cash handling
- Problem-solving
Timeline
Restaurant Hostess
Cracker Barrel Old County Store
04.2024 - Current
Drive-Thru Operator
Jim N Nicks Bar-B-Q
06.2023 - 12.2023
Server
IHOP
07.2022 - 02.2023
High School Diploma -
Model High School
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