Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Dreher

Rome,GA

Summary

Experienced customer service representative that is eager to expand my knowledge and grow. I have diligently made my way through all the entry levels of customer service and have found myself full circle! I excel in guest relations, multitasking, and ensuring a welcoming environment for all guests.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Cracker Barrel Old County Store
04.2024 - Current
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Providing a friendly atmosphere to all guests while ensuring any accommodations are met.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

Drive-Thru Operator

Jim N Nicks Bar-B-Q
06.2023 - 12.2023
  • Handled high-pressure situations calmly while maintaining professional communication with both customers and colleagues.
  • Repeated customer order, suggestively sold upgrades or additional products while keeping an up-beat and welcoming environment.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of food items, meeting high quality standards.
  • Operated POS platform and verified cash and card transactions to maintain accurate drawer by end of shift.

Server

IHOP
07.2022 - 02.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bringing customer satisfaction by promptly attending to their needs and providing personalized service.

Education

High School Diploma -

Model High School
Rome, GA
05-2022

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cash handling
  • Problem-solving

Timeline

Restaurant Hostess

Cracker Barrel Old County Store
04.2024 - Current

Drive-Thru Operator

Jim N Nicks Bar-B-Q
06.2023 - 12.2023

Server

IHOP
07.2022 - 02.2023

High School Diploma -

Model High School

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Isabella Dreher