Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Isabella Garcia-Cardona

Miami,FL

Summary

Dynamic customer service professional with a proven track record at Chick-fil-A, excelling in conflict resolution and relationship building. Skilled in critical thinking and problem resolution, I effectively managed high-stress situations, enhancing customer loyalty and satisfaction. Committed to delivering exceptional service while fostering positive client relations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Chick-fil-A
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Server

Taco Loco
06.2023 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Associate Degree In Sonography - Ultrasound Technician

Miami Dade College
Miami, FL

Skills

  • Critical thinking
  • Customer service
  • Relationship building
  • Problem resolution
  • Conflict resolution
  • Client relations
  • Prioritization

Certification

ESB Enterpreneurship and Small Buisness

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Customer Service Representative

Chick-fil-A
10.2024 - Current

Server

Taco Loco
06.2023 - 08.2023

Associate Degree In Sonography - Ultrasound Technician

Miami Dade College

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Isabella Garcia-Cardona