Isabella Gonzalez
Longwood,FL
Summary
Dynamic and dedicated professional with experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through efficient order handling and clear communication. Skilled in cash handling and maintaining health code compliance, consistently contributing to a positive dining experience and training new team members effectively.
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Member
Mcdonald’s
04.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Lake Brantley High School
Altamonte Springs, FLBachelor Of Education - Secondary Education
Valencia College
Orlando, FLSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Flexible schedule
- Safe food handling
- Safety awareness
- Interactive communication skills
- Heavy lifting
- Learning agility
- Store opening and closing
Timeline
Crew Member
Mcdonald’s
04.2023 - Current
Lake Brantley High School
Bachelor Of Education - Secondary Education
Valencia College
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