Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
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ISABELLA GROSSER

Palm Beach Gardens,FL

Summary

Dynamic and results-driven professional with extensive experience in customer service and patient coordination at Begin Anew Med Spa. Proficient in insurance verification and billing, I excel in fostering effective communication and delivering exceptional experiences. My strong organizational skills and attention to detail ensure seamless front desk operations and patient satisfaction.

Overview

5
5
years of professional experience

Work History

Front Desk Associate

Begin Anew Med Spa
Jupiter, FL
01.2025 - Current
  • Deliver exceptional customer service in a fast-paced clinical spa setting
  • Manage appointment scheduling, patient intake, and front-desk operations
  • Coordinate communication between patients and clinical staff

Hostess

The Breakers
Palm Beach, FL
03.2023 - Current
  • Welcomed and seated guests at a luxury resort, ensuring premium guest experiences
  • Managed reservation system and collaborated with service staff to optimize flow
  • Handled high-pressure situations with professionalism and grace

Medical Biller / Office Assistant

Mobile Medical & Nursing Inc.
Palm Beach Gardens, FL
09.2024 - 02.2025
  • Submitted accurate insurance claims using ICD-10 and CPT coding systems
  • Verified patient insurance coverage and maintained billing records
  • Followed up on unpaid claims, resolved billing issues, and handled patient inquiries

Patient Coordinator

Retina Group of Florida
Boca Raton & Margate, FL
09.2022 - 11.2022
  • Verified insurance and collected patient information and payments
  • Operated front desk check-ins and coordinated schedules across multiple platforms
  • Maintained clear communication with patients, families, and medical staff

Brand Ambassador

Aerie / OFFLINE by AEO
Palm Beach Gardens & Boca Raton, FL
06.2022 - 08.2022
  • Promoted brand image and provided personalized shopping experiences
  • Assisted customers with merchandise selection, fitting rooms, and transactions

Hostess

Sara’s Kitchen
Palm Beach Gardens, FL
05.2021 - 08.2021
  • Managed waitlist and seating using time management and critical thinking
  • Greeted and served guests, assisted servers with food and drink orders

Keyholder / Sales Associate

Abercrombie & Fitch
Palm Beach Gardens, FL
04.2020 - 01.2021
  • Supervised and trained staff, supported store operations and visual merchandising
  • Opened/closed store, balanced registers, and analyzed sales trends

Education

Bachelor of Science - Health Science, Health Administration, Behavioral and Mental Health

Florida Atlantic University (FAU)
Boca Raton, FL
12.2023

Skills

  • Insurance verification and billing
  • Patient intake and scheduling
  • Sales proficiency
  • Customer service excellence
  • ICD-10 and CPT coding
  • Front desk management
  • Effective communication skills
  • EMR and EHR systems expertise
  • Microsoft Office and Google Workspace proficiency
  • POS systems knowledge

Leadership Experience

  • The National Society of Leadership and Success (NSLS), FAU, 02/23
  • The National Society of Collegiate Scholars, FAU, 08/22
  • FAU First & Proud, 08/21
  • FAU Community Service Club, 08/21
  • FAU PrOWLers (Student Spirit Group), 08/21
  • Tri-Alpha Honor Society, 08/21

Timeline

Front Desk Associate

Begin Anew Med Spa
01.2025 - Current

Medical Biller / Office Assistant

Mobile Medical & Nursing Inc.
09.2024 - 02.2025

Hostess

The Breakers
03.2023 - Current

Patient Coordinator

Retina Group of Florida
09.2022 - 11.2022

Brand Ambassador

Aerie / OFFLINE by AEO
06.2022 - 08.2022

Hostess

Sara’s Kitchen
05.2021 - 08.2021

Keyholder / Sales Associate

Abercrombie & Fitch
04.2020 - 01.2021

Bachelor of Science - Health Science, Health Administration, Behavioral and Mental Health

Florida Atlantic University (FAU)

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