Summary
Overview
Work History
Education
Skills
Timeline
Generic

ISABELLA GUERRERO

Kissimmee,FL

Summary

Dynamic guest services professional with extensive experience at Drury Hotels, excelling in complaint resolution and team management. Proven ability to enhance guest satisfaction through strategic planning and exceptional communication. Bilingual in English and Spanish, adept at fostering relationships and training staff to deliver outstanding service in high-pressure environments.

Overview

4
4
years of professional experience

Work History

GUEST SERVICES AGENT

Drury Hotels
Orlando, FL
01.2023 - Current
  • Delivered exceptional guest service, assisting with check-ins, check-outs, reservations, and inquiries to ensure a positive guest experience.
  • Resolved guest complaints and handled special requests with professionalism, consistently achieving high levels of guest satisfaction.
  • Coordinated hotel services and amenities, enhancing the overall guest experience by anticipating and addressing their needs.
  • Maintained accurate guest records, efficiently managing reservations, processing payments, and ensuring data accuracy.
  • Served as a point of contact between guests and hotel departments, facilitating seamless communication to deliver outstanding service.

MANAGER

DO & CO / Formula 1 Restaurant
05.2022 - Current
  • Managed restaurant operations at more than seven Formula 1 events, including in Las Vegas, Miami, and Austin, TX, ensuring high-quality service and operational excellence while adapting to the unique demands and logistics of each venue.
  • Recruited and onboarded staff, providing training in customer service, food safety, and event-specific protocols.
  • Conducted opening and closing procedures, ensuring the establishment was secure and ready for the next business day.
  • Developed and managed work schedules to ensure optimal staffing and coverage during high-demand shifts.
  • Supervised team performance, addressing issues and maintaining a cohesive and motivated team environment.
  • Oversaw inventory management, preventing shortages or wastage of food, beverages, and supplies during events.
  • Ensured compliance with health and safety standards, maintaining a clean and safe dining environment.
  • Resolved customer complaints promptly, ensuring high levels of customer satisfaction and loyalty.
  • Fostered relationships with regular customers, enhancing their overall dining experience.
  • Collaborated with event organizers, adapting to the dynamic needs of large-scale Formula 1 events.
  • Managed high-pressure environments, ensuring smooth operations and excellent service for international guests and large crowds.

Server

DO&CO (FIFA CWC25)
Miami, Florida
06.2025 - 07.2025
  • Provided exceptional customer service and addressed guest inquiries promptly.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Trained new servers on menu items, service procedures, and restaurant policies.
  • Managed dining area cleanliness and organized tables for optimal guest experience.
  • Upsold menu items to enhance guest experience and increase restaurant revenue.
  • Coordinated with management to resolve customer complaints effectively and efficiently.

GUEST SERVICES AGENT

Wyndham Hotels & Resorts
Orlando, FL
04.2021 - 01.2023
  • Welcomed guests warmly, facilitating seamless check-ins, managing reservations, and providing personalized assistance.
  • Coordinated with hotel teams to address guest needs, ensuring timely responses to special requests and requirements.
  • Handled guest feedback and resolved issues promptly, maintaining a focus on creating positive experiences.
  • Managed payment transactions, ensuring accuracy in billing and guest account records.
  • Supported front desk operations, including responding to phone inquiries and maintaining a welcoming atmosphere in public areas.

Education

Bachelor of Science - Marketing

University of Central Florida
Orlando, FL
07-2028

ASSOCIATE OF ARTS - Business

Valencia College
Orlando, FL
01.2023

HIGH SCHOOL GRADUATE -

San Jose High School
Venezuela
06.2020

Skills

  • Fluent in English
  • Fluent in Spanish
  • Leadership
  • Team Management
  • Time Management
  • Multitasking
  • Employee Training
  • Employee Development
  • Problem-Solving
  • Complaint Resolution
  • Communication
  • Interpersonal Skills
  • Strategic Planning
  • Execution
  • Proficiency with Management Tools
  • Customer service

Timeline

Server

DO&CO (FIFA CWC25)
06.2025 - 07.2025

GUEST SERVICES AGENT

Drury Hotels
01.2023 - Current

MANAGER

DO & CO / Formula 1 Restaurant
05.2022 - Current

GUEST SERVICES AGENT

Wyndham Hotels & Resorts
04.2021 - 01.2023

Bachelor of Science - Marketing

University of Central Florida

ASSOCIATE OF ARTS - Business

Valencia College

HIGH SCHOOL GRADUATE -

San Jose High School

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