Izabella Havens
Summary
Izabella is a cheerful and reliable professional who has a genuine passion for assisting customers with any questions or concerns they may bring to her workplace. Offering a strong background in customer service and communication, she is adept at navigating challenges while simultaneously prioritizing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Guest Ambassador
Zoological Society Of San Diego
09.2020 - 12.2022
- Reviewed tickets and provided directions to different facilities.
- Ensured visitor safety by enforcing zoo policies and regulations.
- Provided exceptional customer service by addressing guest inquiries promptly and professionally.
- Reduced wait times at entrance points by identifying errors in printed and digital tickets, facilitating quick resolution or redirection to appropriate staff members.
- Implemented effective crowd control strategies during peak seasons to maintain orderly queues and minimize wait times for Zoo admission and enclosures.
Seasonal Nanny
Private Family
06.2019 - 08.2020
- Initiated play activities, prepared meals and snacks, and encouraged socialization through supervising playdates.
- Maintained strong communication with parents to provide updates on children's needs and achievements.
- Motivated and assisted children in completing various house chores their parents assigned, such as dog walking and space tidying.
Education
Bachelor of Arts - English
San Diego State University
San Diego, CA12.2024
Skills
- Customer Relations
- Efficient Communicating & Listening
- Problem Solving
- Queue Management
- Galaxy7 Ticketing System
- Two-Way Radio
- Digital Literacy - Social Media, Microsoft, Google
- Creativity
Timeline
Guest Ambassador
Zoological Society Of San Diego
09.2020 - 12.2022
Seasonal Nanny
Private Family
06.2019 - 08.2020
Bachelor of Arts - English
San Diego State University
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