Isabella Herrero
Lehigh Acres
Summary
Dynamic customer service, excelling in guest complaint resolution and effective multitasking. Demonstrated patience and empathy while enhancing customer loyalty. Proven ability to maintain high standards of cleanliness and sanitation, ensuring a welcoming environment for all guests. Exceptional multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
4
4
years of professional experience
Work History
Hostess
810 Entertainment
03.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
Customer Service Representative
A and K Pressurewashing and Handyman
01.2022 - 03.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for services, and company information.
- Helped with planning and scheduling
Education
No Degree -
Gateway Highschool
Fort Myers, FL05-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Guest complaint resolution
Timeline
Hostess
810 Entertainment
03.2025 - Current
Customer Service Representative
A and K Pressurewashing and Handyman
01.2022 - 03.2025
No Degree -
Gateway Highschool
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