Isabella Hiter
Fairfield
Summary
Offering strong ability to connect with audiences and adapt to new challenges in fast-paced environment. Brings solid grasp of social media platforms and emerging trends, coupled with skills in content creation and digital storytelling. Ready to use and develop skills in social media strategy and analytics in a Social Media Marketing role.
Overview
3
3
years of professional experience
Work History
Server
Woodstack Pizza & Kitchen
Pine Brook, NJ
08.2025 - Current
- Delivered exceptional customer service, enhancing dining experience and fostering repeat business.
- Managed order accuracy and timely delivery, ensuring guest satisfaction throughout service.
- Trained new staff on menu offerings and service protocols, promoting team efficiency.
- Implemented suggestions for menu improvements based on guest feedback, driving culinary excellence.
Waitress / Restaurant Server
Brook Tap House
West Caldwell, NJ
08.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Social Media Marketing Intern
Subourbon
Little Falls, NJ
06.2025 - 08.2025
- Developed and scheduled engaging content across multiple social media platforms.
- Assisted in analyzing social media performance metrics to optimize strategies.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
Hostess
Franklin Steak House
Fairfield, NJ
08.2023 - 08.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Daycare Worker
Central Elementary School
East Hanover, NJ
09.2023 - 06.2024
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Encouraged good behaviors using positive reinforcement methods.
Barista
PJ's Coffee House
Fairfield, NJ
11.2022 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma - Sports Marketing and Management
Montclair State University
Montclair, NJ05-2027
High School Diploma - undefined
West Essex Regional High School
North Caldwell06-2023
Skills
- Customer service
- Strong multitasking
- Team collaboration / Problem Solver
- Professional appearance
- Sales techniques
Timeline
Server
Woodstack Pizza & Kitchen
08.2025 - Current
Social Media Marketing Intern
Subourbon
06.2025 - 08.2025
Waitress / Restaurant Server
Brook Tap House
08.2024 - Current
Daycare Worker
Central Elementary School
09.2023 - 06.2024
Hostess
Franklin Steak House
08.2023 - 08.2024
Barista
PJ's Coffee House
11.2022 - 06.2023
High School Diploma - undefined
West Essex Regional High School
High School Diploma - Sports Marketing and Management
Montclair State University