Isabella Howarth
Boise,ID
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Grove Hotel
Boise, ID
04.2023 - 07.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
General Manager of Food Service
Chipotle Mexican Grill
Boise
08.2022 - 04.2023
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reviewed and approved employee schedules and timesheets.
- Oversaw training of more than 60 team members.
Phlebotomist
St. Lukes Hospital
Boise, ID
01.2022 - 08.2022
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Phlebotomist
St. Johns Hospital
Jackson, WY
03.2021 - 11.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
High School Diploma -
Dana Hills High School
Dana Point, CA07.2020
Skills
- Issue Identification
- Conference and Meeting Planning
- Monitor Security
- Sales Expertise
- Customer Needs Assessments
- Investigating Complaints
- Answering Questions
- Patient Support
- Health Education
Certification
- Certified BLS Provider, American Heart Association - 11/01/2021 to 11/30/2023
Timeline
Front Desk Agent
The Grove Hotel
04.2023 - 07.2023
General Manager of Food Service
Chipotle Mexican Grill
08.2022 - 04.2023
Phlebotomist
St. Lukes Hospital
01.2022 - 08.2022
Phlebotomist
St. Johns Hospital
03.2021 - 11.2021
High School Diploma -
Dana Hills High School
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