Isabella Hughes
Muskego,WI
Summary
I'm a hardworking, and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals, with a positive and friendly attitude.
Overview
5
5
years of professional experience
Work History
Front Desk Representative
University Of Wisconsin - Stout
01.2023 - 05.2023
- Greeted students and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Introduced students to amenities with a pleasant and helpful demeanor.
- Entered and updated sensitive student information during check-ins and room changes.
- Contacted the maintenance department to resolve issues with student rooms, common areas, and bathrooms.
- Maintained a clean and organized front desk area to uphold polished university image.
- Calculated billings and posted charges to student accounts.
- Used internal software to process check-ins and check-outs.
- Issued room keys to students upon check-in and answered questions regarding proper use.
- Helped students print whatever was needed.
- Checked in/out items like games, cleaning supplies, and cooking supplies.
Library Circulation Clerk
Portage Public Library
06.2021 - 07.2022
- Enabled ease of material location by replacing returned items in alphabetical order on library shelves.
- Referred customers to appropriate departments or personnel.
- Attached RFID identification information to products, as well as processing them according to library standards.
- Answered questions from customers and staff.
- Maintained up-to-date knowledge of office machinery to best assist visitors, like printing and faxing.
- Assisted with sorting and routing of mail items for library patrons with overdue items.
- Set up library displays with new and promoted books.
- Showed library patrons where specific book collections were.
- Delivered excellent guest services by answering inquiries from visitors.
- Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
- Maintained office equipment in proper operating condition.
- Called patrons about missing books and late returns.
- Organized shelves when patrons returned books.
- Maintained inventory records and verified what items were available and items being used for active projects.
- Helped in both the adult/teen section, as well as the children's section.
Customer Service Representative
Domino's Pizza
06.2018 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Prepped and prepared food swiftly and accurately.
- Cleaned surfaces and washed hands frequently for a proper, and up-to-code work area.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Arts - Animation And Digital Media
University of Wisconsin - Stout
Menomonie, WIBachelor of Arts - Interior Architecture
University of Wisconsin - Stevens Point
Stevens Point, WI05.2026
High School Diploma -
Portage High School
Portage, WI06.2021
Skills
- Time Management
- Multi-Line Phone Systems
- Patient Data Privacy
- Customer Service
- Cash Handling
- Dynamic Communication Skills
- Problem-Solving Skills
- Computer and Technology Experience
- Fast Learner
- Adaptable to Change
- Leadership
- Cleaning Upkeep of Work Areas
Timeline
Front Desk Representative
University Of Wisconsin - Stout
01.2023 - 05.2023
Library Circulation Clerk
Portage Public Library
06.2021 - 07.2022
Customer Service Representative
Domino's Pizza
06.2018 - 07.2019
Bachelor of Arts - Animation And Digital Media
University of Wisconsin - Stout
Bachelor of Arts - Interior Architecture
University of Wisconsin - Stevens Point
High School Diploma -
Portage High School
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