ISABELLA LAZARO SERMENO
Denver,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have many loyal clients of years that have followed me that. I create amazing client relationships as well as above and beyond customer service.
Overview
6
6
years of professional experience
Work History
Dog and Cat Groomer
Dirty Dog Grooming
Monument, CO
05.2023 - Current
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
Professional Dog Groomer
Wags N Walks
Franktown
08.2022 - Current
- I currently work here as the grooming manager! I am currently teaching another beginner groomer as his guide! I specialize is Asian fusion and specialty haircuts as well as desheds
- I am currently very invested in Asian fusion haircuts for my long time clients
- I have also learned how to do color theory and people come from all parts of Colorado to have it done by me
- As manager here I am in charge of the schedule of my other groomers, making sure safety protocol is being met everyday, payroll, inventory and the well being of the dogs in our care
- I have recently become cpr certified as well
Dog and Cat Groomer
Wag N Wash
Highlands Ranch
10.2023 - 09.2024
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
- Assisted in maintaining accurate records of each pet''s medical history, vaccinations status, and past grooming experiences.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
- Conducted thorough pre-grooming consultations with clients to determine their preferences, resulting in customized service experiences.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
Frankey Stein - Petsmart
Castle Rock
12.2021 - 08.2022
- I moved to Petsmart to get my official grooming certification and continued my career from here!
- I learned breed cuts, as well as specialty cuts perfecting my craft!
- I would do 5-6 full grooms in full work shift day!
Apprentice
Hair Of The Dogg
06.2020 - 12.2021
- Company Overview: Hair of the Dog is a smaller grooming store located in downtown castle rock with only 2 groomers
- This position consisted of bathing about 8-10 of my own bathe dogs a day as well as bathing around 5-7 groom dogs as well
- I learned how to do feather trims, shave down, and basic cuts here under The lead groomer haley!
- I was also responsible for checking clients in and out of the store
- At this shop i was in control of closing and cleaning the grooming salon each night, such as kennels, the bathe tub, vacuum and grooming tables
- Hair of the Dog is a smaller grooming store located in downtown castle rock with only 2 groomers
Wag N Wash
Castle Rock
02.2019 - 06.2019
- At this location i started off in retail/self wash, gaining knowledge on dog and cat nutrition as well as dog behavior
- Soon after a promoted was handed to be as a bather for our 4 groomers
- I learned nail trims, anal glands
- Dematting of long doubled coats and shorter coats such as doodles
- At Wag n Wash i bathed from 10-15 dogs a days between the 4 groomers
Education
High School -
Castle View High School
Castle Rock, CO01.2020
Skills
- Client Relationships
- Nail Trim
- Anal glands
- Basic Animal Care
- Ear Cleaning
- Product Inventories
- Dog Behavior
- Animal Nutrition
- Safety Procedures
- Wound Care
- Administrative Duties
- Set Appointments
- Vaccination Administration
- First Aid and Immunizations
- Breeding Habits Explanation
- Animal Behavior Education
- Pet Food and Supply Sales
- Animal Grooming
- Skin Condition Diagnosis and Treatment
- Policy and Procedure Explanations
- Illness and Injury Detection
- Kennel Cleaning and Sanitation
- Customer Service
- Teeth Cleaning
- Nail Trimming and Filing
- Hair Mat Removal
- Ear Cleaning and Plucking
- Coat Care
- Canine Anatomy
- Undercoat Removal
- Gentle Restraint Methods
- Canine CPR
- Teamwork and Collaboration
- Flexible Schedule
- Coat Detangling
Timeline
Dog and Cat Groomer
Wag N Wash
10.2023 - 09.2024
Dog and Cat Groomer
Dirty Dog Grooming
05.2023 - Current
Professional Dog Groomer
Wags N Walks
08.2022 - Current
Frankey Stein - Petsmart
12.2021 - 08.2022
Apprentice
Hair Of The Dogg
06.2020 - 12.2021
Wag N Wash
02.2019 - 06.2019
High School -
Castle View High School