Isabella Lee
472 Thorny Branch Dr,NC
Summary
Versatile and dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations. Excelled at British Swim School by blending creative thinking with effective child supervision, significantly improving swimmer confidence. Skilled in customer service and certified in lifeguarding, adept at fostering positive relationships and ensuring safety. Demonstrates a continuous learning attitude and adaptability across diverse roles.
Overview
9
9
years of professional experience
Work History
Bakery Manager
Publix Grocery Store
08.2020 - Current
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
Swim Instructor
British Swim School
10.2015 - 10.2017
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Server
Longhorn Steakhouse
02.2020 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Hurricane Grill & Wings
05.2017 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Lindenhurst High School
Lindenhurst, NY06.2018
Skills
- Customer service
- Patience and empathy
- Child supervision
- Creative thinking
- Professionalism and punctuality
- Relationship building
- Adaptability and dependability
- Continuous learning attitude
- Lifeguard certification
- First and CPR instruction
Timeline
Bakery Manager
Publix Grocery Store
08.2020 - Current
Server
Longhorn Steakhouse
02.2020 - 10.2022
Server
Hurricane Grill & Wings
05.2017 - 01.2020
Swim Instructor
British Swim School
10.2015 - 10.2017
High School Diploma -
Lindenhurst High School
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