Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Loor

Canyonville,OR

Summary

Dedicated and personable Guest Service Relations professional with over 5 years of experience in delivering exceptional customer service in hospitality settings. Skilled in fostering positive guest experiences through effective communication, problem-solving, and relationship-building. Proficient in handling guest inquiries, resolving issues, and ensuring client satisfaction. Strong attention to detail and a commitment to providing a high level of service to exceed guest expectations. A team player with a proven track record of enhancing guest relations and promoting a welcoming and hospitable environment.


Highly organized and detail-oriented Administrative Assistant with over a year of experience supporting executives and managing office operations. Proficient in coordinating schedules, handling correspondence, and providing exceptional customer service. Skilled in multi-tasking and prioritizing tasks to ensure efficient office workflow. Adept at using Microsoft Office and other office management tools. Strong communication and problem-solving abilities, capable of maintaining confidentiality and handling sensitive information. Seeking to bring my proven administrative skills and dedication to excellence to a dynamic organization.

Overview

5
5
years of professional experience

Work History

Spa Receptionist

Seven Feathers Casino & Resort
06.2024 - Current
  • Managed high call volume, ensuring smooth communication between clients and spa staff.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
  • Maintained inventory levels to guarantee consistent availability of necessary supplies and products for smooth spa operations.
  • Conducted regular inspections of facilities, identifying areas for improvement and addressing them promptly.
  • Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.
  • Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.

Guest Service/Server

Cameron Mitchell Restaurants
02.2020 - 04.2024
  • Greet guest as they come into the restaurant
  • Help with reservations such as creating a reservation for certain times and dates
  • Reschedule reservations that are running late or can't make it on time
  • Experience in scheduling large parties and plotting them in accommodating areas
  • Taking to-go orders and making sure the guest receives everything they ordered
  • Showing up to work clean and neat ready for the shift
  • De-escalate situations with critical thinking and making accommodations based on the situation

Administrative Assistant

McClenaghan Law Group
03.2022 - 04.2023
  • Help Paralegal with projects in a timely manner
  • Schedule clients to come in the office or via Zoom
  • Send out invoices to clients that have outstanding balances or new ones
  • Creating Estate Planning binders for signing that day or for future signing
  • Send out postage to clients
  • Filing Estate Planning documents within the County
  • Filing and Recording Deeds in the county it is in
  • Maintaining the attorneys schedule and briefing them on their day and what they have
  • Answering the phone and either scheduling a potential client or referring them out to other attorneys
  • Dressing professionally and clean every day
  • Help the office by making sure all of our hard copies are saved via online and organizing the hard copies that we keep
  • Communicating via email and staying on top of assignments

Education

Associates Degree - Paralegal Studies

Columbus State Community College
08.2022

Skills

  • Detail Oriented
  • Team Work
  • Problem Solving
  • Multitasking
  • Hospitality
  • Microsoft
  • Adobe Signing
  • Patience and composure
  • Strong organization
  • Front desk management
  • Guest relations
  • Sales and upselling

Timeline

Spa Receptionist

Seven Feathers Casino & Resort
06.2024 - Current

Administrative Assistant

McClenaghan Law Group
03.2022 - 04.2023

Guest Service/Server

Cameron Mitchell Restaurants
02.2020 - 04.2024

Associates Degree - Paralegal Studies

Columbus State Community College
Isabella Loor