Isabella López
Morristown
Summary
Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Harvest Restaurant Group
01.2025 - 05.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Assistant Manager/Restaurant Hostess/ Server
Mehtani Restaurant Group
08.2019 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Restaurant Hostess
Harvest Restaurant Group
05.2024 - 09.2024
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
Server
1776 By David Burke
06.2022 - 10.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Instituto Tecnico Superior
Colombia Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Bilingual (English and Spanish)
- Team Collaboration
- POS and MICROS operation
- Service Oriented
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Hostess
Harvest Restaurant Group
01.2025 - 05.2025
Restaurant Hostess
Harvest Restaurant Group
05.2024 - 09.2024
Server
1776 By David Burke
06.2022 - 10.2023
Assistant Manager/Restaurant Hostess/ Server
Mehtani Restaurant Group
08.2019 - 01.2025
Instituto Tecnico Superior
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