Isabella Maginn
Carmel,IN
Summary
Communicative Server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at a fine dining restaurant. Detailed organizer of service operations with versatility in stressful circumstances.
Competent Server Trainer offering 5 years of food service experience in fine dining restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions and providing constructive evaluation for new employee development.
Overview
7
7
years of professional experience
Work History
Bartender
Prime 47 Carmel At Clay Terrace
Carmel, Indiana
04.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Memorized over 20 drink builds to be able to cater to guests preferred tastes and drink likings.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Server Trainer
Prime 47 Carmel At Clay Terrace
Carmel, Indiana
08.2020 - Current
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Observed participants and provided corrective measures for skill improvement.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Evaluated skills assessment and observations to review effectiveness of training material.
- Trained and mentored ten new personnel hired to fulfill various roles.
Server
Prime 47 Carmel At Clay Terrace
Carmel, IN
03.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine and bourbon to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Restaurant Busser
Prime 47 Carmel At Clay Terrace
Carmel, Indiana
08.2017 - 03.2020
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
Education
Some College (No Degree) - Elementary Education
Ball State University
Muncie, INSome College (No Degree) - Business
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Hospitality and Guest Service
- Relationship Building
- Teamwork and Professionalism
- Multitasking and Prioritization
- Interpersonal Relationships
- Upselling and Cross Selling
- Collaboration and Teamwork
- Friendly and Outgoing
- Organized and Detail Oriented
- Orientation and Onboarding
- Problem Solving
- Menu Memorization and Presentation
Timeline
Bartender
Prime 47 Carmel At Clay Terrace
04.2021 - Current
Server Trainer
Prime 47 Carmel At Clay Terrace
08.2020 - Current
Server
Prime 47 Carmel At Clay Terrace
03.2020 - Current
Restaurant Busser
Prime 47 Carmel At Clay Terrace
08.2017 - 03.2020
Some College (No Degree) - Elementary Education
Ball State University
Some College (No Degree) - Business
Ivy Tech Community College of Indiana