Isabella Martinez
Cape Coral,FL
Summary
Enthusiastic Leasing Professional with comprehensive experience and in-depth understanding of fair housing laws. Outgoing, with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
4
4
years of professional experience
Work History
Leasing Professional
Greystar Lyric at Norton Commons
PROSPECT, KY
08.2023 - Current
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding our properties features.
- Processed applications from prospective tenants including conducting credit/ background checks.
- Maintained high tenant and future tenant approval rating through dynamic service, exemplary support, and interpersonal communication.
- Ensured compliance with fair housing laws thought the entire leasing process.
- Proficient in Yardi CRM software
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of lease agreements.
- Prepared leases, move-in and move -out paperwork and other documents for new tenants.
- Developed marketing strategies to increase demand for vacant units.
- Contacted and followed up with tenants and renewal notices.
- Built brand loyalty by delivering stellar leasing experience to residents.
Medical Front Office Coordinator
Advanced Care House Calls
Louisville, KY
01.2022 - 08.2023
- Managed front office customer service, appointment management , billing and administration tasks to streamline workflow.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Updated physician schedules on a daily basis based on changes made by providers thorough the day.
- Maintained a high level of customer service when interacting with patients over the phone and in person.
- Created and maintained patient records, ensuring accuracy and compliance with regulations.
Marketing Specialist
Radiology Regional Center
Cape Coral, FL
11.2019 - 12.2022
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
- Implemented initiatives to increase brand awareness and engagement with target audience.
- Presented competitive analysis and industry trends to drive decision-making.
- Created and provided marketing material to meet business needs.
- Conducted research and analyzed trends to identify new marketing opportunities and audiences.
- Cultivated business partnerships to build lasting relationships with internal and external parties
Education
Some College (No Degree) - Bachelors In Business Management
Everglades University
Sarasota, FLSkills
- Yardi CRM Software
- Lease Agreements
- Background Check Process
- Resident Assistance
- Customer Service Expertise
- Lease File Audits
- Lead Conversation
- Community Outreach
- Relationship Building
- Telephone and Email Etiquette
- Marketing Techniques
- Team Collaboration
- Property Tours
- Fair Housing Expertise
Accomplishments
- 4.62 Kingsley Excellence Award Obtained in the 6 months I have been at Lyric Norton Commons.
- 871 Reputation Award Obtained in the 6 months I have been at Lyric at Norton Commons.
- 2023 Elite ORA Power Ranking published by Multifamily Executive obtained in the 6 months I have been at Lyric at Norton Commons.
Timeline
Leasing Professional
Greystar Lyric at Norton Commons
08.2023 - Current
Medical Front Office Coordinator
Advanced Care House Calls
01.2022 - 08.2023
Marketing Specialist
Radiology Regional Center
11.2019 - 12.2022
Some College (No Degree) - Bachelors In Business Management
Everglades University
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