Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Monica

Fort Lauderdale

Summary

My name is Isabella Monica and I have a passion for both the fashion industry and the world of sales. Not only am I excited to learn more about your brand of which I currently work with, but I am excited to broaden the type of merchandise that I work with as well. It brings me joy to help a stumped customer walk out with something that matches their particular taste. I take pride in what I do and I have a genuine desire to help find the perfect item for their personal collection.

Overview

5
5
years of professional experience

Work History

Sales Associate

Sunglass City
04.2024 - Current
  • Worked with accessories from the brands Cartier, Versace, Gucci, Fendi, Prada, Dior, Mui Mui, Bottega Veneta, Tiffany, Yves Saint Laurent, Givenchy and more.
  • Kept up to date on all of the newest fashion trends and related them to our merchandise on hand.
  • Met with brand representatives to discuss background information of the brands and their products.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained organization and cleanliness of store.

Sales Associate

Steve Madden
06.2021 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Sales Associate

Staples
05.2020 - 10.2021
  • Single handedly raised our location to number one in the district for loyalty member enrolments.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Sold insurance policies for purchased technologies and meeting my personal monthly sales quota.

Education

Associate of Arts - Psychology

Broward College
Fort Lauderdale, FL
12-2025

Charles J. Colgan
Manassas, VA
06-2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Upselling
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Store opening and closing
  • Time management
  • Sales strategies

Timeline

Sales Associate

Sunglass City
04.2024 - Current

Sales Associate

Steve Madden
06.2021 - 10.2022

Sales Associate

Staples
05.2020 - 10.2021

Associate of Arts - Psychology

Broward College

Charles J. Colgan

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