Isabella Moura
Marietta,GA
Summary
Proven in delivering exceptional customer service and maintaining poise in high-pressure environments, as demonstrated at Outback Steakhouse. I excel in multitasking and enhancing guest satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level marketing representative position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Outback Steakhouse
Kennesaw, GA
05.2022 - 04.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Front of House Employee
Chick-fil-A
Marietta, GA
03.2020 - 04.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Provided language translation services for customer service inquiries.
Education
No Degree - Marketing
Gwinnett Technical College
Lawrenceville, GA05-2027
Skills
- Customer service
- Strong work ethic
- Positive demeanor
- Foreign language skills
Languages
Portuguese
Native or Bilingual
Timeline
Restaurant Hostess
Outback Steakhouse
05.2022 - 04.2023
Front of House Employee
Chick-fil-A
03.2020 - 04.2022
No Degree - Marketing
Gwinnett Technical College