Isabella Odem

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system ( toast )to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Maintained comprehensive knowledge of menu items, wine pairings, and daily specials, enabling informed recommendations and upselling to enhance guest satisfaction and increase sales.

- Executed precise table settings and maintained immaculate dining areas, adhering to fine dining standards and ensuring a refined ambiance for guests.

- Accurately recorded and communicated guest orders to kitchen staff, ensuring timely and accurate delivery of food and beverages.

- Collaborated seamlessly with kitchen staff, bartenders, and other servers to ensure smooth operations and a cohesive dining experience.

-Addressed and resolved guest complaints promptly and professionally, maintaining a positive dining atmosphere and high levels of guest satisfaction.

- Trained and mentored new servers in fine dining etiquette, service standards, and menu knowledge, fostering a team-oriented and knowledgeable staff.

-Assisted in coordinating and executing private dining events and large parties, ensuring exceptional service and guest satisfaction during special occasions.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.