Isabella Pamplona
Central Oregon Ent
Kennewick,WA
1
Language
3
years of professional experience
Receptionist and operations support professional with 2.5 years of healthcare experience in high-volume scheduling, insurance verification, EHR management, and front desk operations. Managed 50+ daily calls, collaborated with multidisciplinary teams, and trained new staff on protocols. Enhanced patient satisfaction and clinic flow through effective communication, problem-solving, and compassionate customer service.
Work History
Medical Receptionist
7 Months- Directed patient check-in and check-out verification to confirm demographics, insurance coverage, and copay information for operations.
- Scheduled appointments and managed calendar changes to support efficient clinic flow.
- Handled multi-line incoming calls, routed messages, and accurately communicated patient questions to designated staff for follow-up.
- Verified patient demographics, insurance information, and referral requirements to support accurate registration and billing processes.
- Collaborated with providers, medical assistants, and clinical staff to prioritize urgent scheduling needs and effectively resolve appointment conflicts.
- Provided compassionate customer service, guiding patients through care navigation to enhance their overall experience.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Patient Operation Specialist
1 Year 8 Months- Scheduled and coordinated daily operational workflows to support efficient patient flow and ensure clinic readiness.
- Coordinated appointment scheduling and registration workflows to ensure accurate electronic health record documentation.
- Communicated with families and staff to resolve service issues and maintain timely follow-up.
- Monitored office supplies and workflow needs to prevent disruptions in care delivery.
- Streamlined routine procedures to improve consistency across front office and support functions.
- Processed referrals, orders, and administrative requests while maintaining confidentiality and compliance standards.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Assisted clinical and administrative teams with task prioritization and day-to-day operational support.
- Collected, arranged, and input information into a database system.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets.
Education
High School Diploma
- Varsity Basketball Team Member: Demonstrated strong leadership, discipline, and time management skills through daily practices and competitive collegiate athletics while maintaining academic excellence.
- Extracurricular Activities: Varsity volleyball team, demonstrating commitment, collaborative teamwork, and effective time management through a rigorous schedule of practices and competitive play.
Skills
HIPAA compliance
Medical terminology
Appointment scheduling
Telephone etiquette
Languages
English - Fluent
Personal Information
- Driving License
- Work Permit: Authorized to work in the US for any employer
Timeline
Medical Receptionist
Central Oregon Ent
12.2025 - 07.2026Read More
Patient Operation Specialist
Central Oregon Pediatric Associates
12.2023 - 08.2025Read More
Redmond High School
High School Diploma
Read More