ISABELLA PEDROZA
Philadelphia
Summary
I am a dedicated and devoted professional with exceptional experience in customer service due to my history in retail and volunteering. These experiences allowed me to build skills in communication, upselling, and consulting with guests. I am also well skilled in using technology in both a general and creative manner. Overall, I am very passionate and driven to accomplish my goals both short and long term.
Overview
3
3
years of professional experience
Work History
Sales Associate
Urban Outfitters, Inc.
Philadelphia, PA
06.2025 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained merchandise presentation standards, ensuring displays were organized and visually appealing.
- Executed operational tasks including stock replenishment and inventory management to support store efficiency.
- Collaborated with team members to achieve sales goals and promote a positive work environment.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Ice Cream Scooper
Van Leeuwen Artisan Ice Cream
Philadelphia, PA
05.2025 - Current
- Provided exceptional customer service while serving a variety of ice cream flavors to guests.
- Maintained cleanliness and organization of the serving area and equipment to ensure food safety compliance.
- Assisted in training new staff on proper scooping techniques and customer engagement strategies.
- Executed daily inventory checks, ensuring sufficient stock levels for peak service times.
- Consulting ice cream flavors with new customers
- Adapted quickly to changing menu items and promotional offerings, maintaining product knowledge for effective sales support.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
Sales Associate
HOLLISTER
Philadelphia, PENNSYLVANIA
10.2023 - 06.2024
- Greeted customers warmly and offered assistance.
- Helped customers find and select products to their taste.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Friendly customer service skills, resolving customer complaints efficiently and calmly.
Library Student Assistant
BARNWELL LIBRARY
Philadelphia, PENNSYLVANIA
12.2022 - 09.2023
- Organizational skills in sorting and shelving books.
- Effective communication skills through interactions with staff members and students.
- Processed lending, return and renewal of library items using library computer systems.
- Maintaining a clean and organized spaces.
- Managed circulation desk operations including checking out books to students.
- Monitored student activities in the library to ensure proper use of resources.
- Offered technology assistance for first time users as well as class tutoring for underclassmen in need.
Education
High School Diploma -
Central High School
06.2024
Skills
- Problem-solving skills
- Effective communication skills
- Punctual
- Multi-tasking
- Reliable
- Charismatic
- Customer service
- Outgoing personality
- Money handling
- Store opening and closing
- POS system operation
Languages
Spanish - Native
Timeline
Sales Associate
Urban Outfitters, Inc.
06.2025 - Current
Ice Cream Scooper
Van Leeuwen Artisan Ice Cream
05.2025 - Current
Sales Associate
HOLLISTER
10.2023 - 06.2024
Library Student Assistant
BARNWELL LIBRARY
12.2022 - 09.2023
High School Diploma -
Central High School