Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Isabella Pena

Miramar,FL

Summary

I am a dedicated and highly driven individual pursuing a double major in Biological Sciences and Natural and Applied Sciences at Florida International University. As a Senior in college, I have made the Dean's List, showcasing my academic excellence and solid understanding of ecological principles, laboratory skills, and research methodology. My ability to work well in teams and clearly articulate complex scientific concepts is complemented by my rigorous research and data analysis capabilities, applying biological concepts to real-world challenges. Recently, I became a Certified Phlebotomist with expertise in venipuncture, specimen collection, and patient interaction, aiming to leverage these skills in a clinical setting to support healthcare teams and improve patient care. Prior to this, I completed my Associate's Degree with Honors at Broward College and maintained a high GPA at Archbishop McCarthy High School, where I was also active in sports and community service, including volunteering as a teacher’s aide for four years. As an aspiring healthcare professional, I am passionate about combining my scientific background and phlebotomy certification to gain the experience and skills needed for admission to a competitive anesthesia assistant program. I am committed to excelling in the field of anesthesia by integrating scientific knowledge with compassionate patient care. Currently, I am a dependable Server at Village Tavern successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff and management.

Overview

5
years of professional experience
1
Certification

Work History

Village Tavern

Server
01.2023 - Current

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared
    for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Cheddar's Scratch Kitchen

Server
11.2021 - 04.2023

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Aesthetic Elements

Receptionist
08.2021 - 09.2021

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Benihana

Server
08.2020 - 08.2021

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Fuddruckers Restaurants LLC

Cashier
04.2019 - 05.2019

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Florida International University
, Miami, FL

Bachelor of Science from Natural And Applied Sciences
07.2025

University Overview

  • Extracurricular Activities: Intramural Soccer Team

Florida International University
, Miami, FL

Bachelor of Science from Biological Science
07.2025

University Overview

  • Dean's List Spring 2024

Broward College
, Fort Lauderdale, FL

Associate of Arts from Biological Science
12.2022

University Overview

  • Honors

Archbishop Edward A McCarthy High School
, Cooper City, FL

High School Diploma
05.2020

University Overview

  • 3.94 GPA
  • Elected Captain of West Pines United Soccer Team
  • Extracurricular Activities: Softball

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Teamwork and reliable
  • Cool Under Pressure
  • Adaptable and Flexible
  • Team Leadership

Languages

English
Native or Bilingual
Spanish
Professional Working

Certification

  • Phlebotomy Technician Certification, MedTrain - April 7th, 2024

Timeline

Server

Village Tavern
01.2023 - Current

Server

Cheddar's Scratch Kitchen
11.2021 - 04.2023

Receptionist

Aesthetic Elements
08.2021 - 09.2021

Server

Benihana
08.2020 - 08.2021

Cashier

Fuddruckers Restaurants LLC
04.2019 - 05.2019

Florida International University

Bachelor of Science from Natural And Applied Sciences

Florida International University

Bachelor of Science from Biological Science

Broward College

Associate of Arts from Biological Science

Archbishop Edward A McCarthy High School

High School Diploma
  • Phlebotomy Technician Certification, MedTrain - April 7th, 2024
Isabella Pena