Isabella Quilici
Wake Forest,NC
Summary
Dependable worker successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
3
3
years of professional experience
Work History
Server/Hostess
Milton's Pizza & Pasta
01.2021 - Current
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Lifeguard
Heritage Swim Club Managment
04.2022 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
Education
Psychology
Appalachian State University
Boone, NC05.2026
High School Diploma -
Heritage High School
Wake Forest, NC08.2022
Skills
- Cash Handling
- To-Go Order Preparation
- Buffet Setup and Takedown
- Dining Customer Service
- Customer Satisfaction
- Worker Training
- Customer Relationships
- First Aid
Timeline
Lifeguard
Heritage Swim Club Managment
04.2022 - 09.2022
Server/Hostess
Milton's Pizza & Pasta
01.2021 - Current
Psychology
Appalachian State University
High School Diploma -
Heritage High School
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