ISABELLA RAINEY
Springfield,USA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Server
Greek Belly
Springfield, MO
05.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed orders accurately for dine-in and takeout customers.
- Maintained cleanliness and organization of tables and dining areas.
Barista
Mudhouse Coffee
Springfield, USA
09.2023 - 05.2025
- Customer service
- Team collaboration
- Front counter maintenance
- Workstation maintenance
- Physical stamina
- Problem-solving
- Ordered and received supplies to restock beverage items.
- Ground beans for espresso shots according to individual customer specifications.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Used SQUARE POS system
- Provided helpful information to customers
Barista
Teaology Boba Cafe
Springfield, Missouri
08.2022 - 11.2023
- Prepared high-quality espresso drinks following standard recipes.
- Maintained cleanliness and organization of the coffee bar area.
- Assisted customers with menu selections and beverage customization.
- Operated coffee brewing equipment and maintained product quality.
- Managed cash register operations and processed customer transactions efficiently.
- Engaged with customers to create a welcoming atmosphere in the café.
Sales Associate
T Mobile Retailer
Springfield, USA
10.2019 - 11.2021
- Processed returns, exchanges, and refunds in accordance with company policies.
- Upsold additional items based on customer interests and needs.
- Used technology resources to assist customers in locating and selecting items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
Sales Associate
Pottery
Bolivar, Missouri
08.2017 - 10.2018
- Assisted customers with product selection and service inquiries.
- Demonstrated mobile devices and accessories to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained store appearance through merchandising and inventory organization.
- Collaborated with team members to achieve sales goals consistently.
- Handled customer complaints with professionalism and empathy.
- Processed sales transactions accurately and efficiently.
- Maintained knowledge of current promotions and product features.
- Collaborated with team members to ensure excellent customer service.
- Organized merchandise displays to enhance visual appeal.
- Handled customer complaints and provided effective solutions.
Hostess/Server
Nakato Japanese Steakhouse
Springfield, USA
08.2022 - 12.2023
- Assisted servers in bussing tables when needed during busy periods.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Communicated clearly with kitchen staff regarding customer orders.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
GED -
Ozarks Technical Community College
Springfield, Missouri, MO 07.2023 - 10.2024
Bolivar High School
Bolivar, MOSkills
- Restaurant experience
- Advanced Microsoft office skills
- Communication skills
- Point of sale systems
- Supply ordering
- Customer service
- Team collaboration
- Health and safety compliance
- Inventory management
- Effective communication
References
- Noelle Wood - Co-worker (816) 308-5097
- Taylor Northern - Co-worker (417) 599-5052
- Miriam Maze - Supervisor (417) 298-2075
Timeline
Server
Greek Belly
05.2025 - Current
Barista
Mudhouse Coffee
09.2023 - 05.2025
GED -
Ozarks Technical Community College
07.2023 - 10.2024
Barista
Teaology Boba Cafe
08.2022 - 11.2023
Hostess/Server
Nakato Japanese Steakhouse
08.2022 - 12.2023
Sales Associate
T Mobile Retailer
10.2019 - 11.2021
Sales Associate
Pottery
08.2017 - 10.2018
Bolivar High School