Isabella Rhoads
Ashland
Summary
I am a dedicated Shift Manager with proven skills in customer complaint resolution, staff training, and operational efficiency. Committed to enhancing team performance and delivering exceptional customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
07.2023 - Current
- Managed crew performance to maintain high operational and service standards.
- Developed and delivered onboarding and training programs for new hires.
- Resolved customer complaints effectively, reinforcing brand loyalty and improving customer experience.
- Monitored compliance with health and safety regulations, maintaining a clean and safe working environment for staff and customers.
- Collaborated with other Shift Managers to maintain consistency in policy enforcement across all shifts,
Grocery Associate
Walmart
09.2021 - 03.2023
- Stocked shelves and organized merchandise to maintain store presentation standards.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Pleasantly greeted customers and provided prompt and courteous service.
- Supported loss prevention efforts by monitoring suspicious activity and reporting incidents to management as needed.
Crew Member
McDonald's
03.2021 - 09.2021
- Delivered exceptional customer service strategies in fast-paced environment to enhance guest satisfaction.
- Ensured cleanliness of workstations and dining areas in compliance with health regulations.
- Resolved customer complaints promptly, contributing to a positive dining experience for all patrons.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Southern Boone County Highschool
Ashland, MO05-2022
Skills
- Customer complaint resolution
- Customer service focus
- Staff training and onboarding
- Performance coaching
- Detail oriented
- Operational efficiency
- Inventory control
- Stock management
- Quality control
- Task management
- Cash handling
Certification
ServSafe Certification, [ServSafe/National Restaurant Association] - [02/23/2024 - 02/23/2029]
Timeline
Shift Manager
McDonald's
07.2023 - Current
Grocery Associate
Walmart
09.2021 - 03.2023
Crew Member
McDonald's
03.2021 - 09.2021
High School Diploma -
Southern Boone County Highschool