Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabella Robayo

Kissimmee,FL

Summary

Hardworking and motivated professional with several years of experience and record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

7
7
years of professional experience

Work History

Manager

RT Pro Shine Inc.
Orlando, FL
09.2024 - 02.2026
  • Led team to streamline operations, improving service quality across multiple projects.
  • Implemented quality control measures, ensuring adherence to company standards and customer satisfaction.
  • Developed training programs, enhancing staff performance and operational efficiency.
  • Analyzed workflow processes, identified bottlenecks, and recommended improvements to optimize productivity.

Secretary

Rt Pro Cleaning Services
Orlando, Florida
12.2018 - 09.2024
  • Managed incoming phone calls, addressed inquiries, and efficiently routed calls to appropriate departments.
  • Sorted and distributed incoming letters and emails to ensure timely communication within the office.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Reviewed invoices for accuracy, facilitating smooth payment processing.
  • Collaborated with account coordinators to provide clear estimates for service pricing.

Education

Bachelor Degree - Criminal Justice

University Of Central Florida
Orlando, FL
05-2026

Associate degree -

Valencia College
Kissimmee, FL
05-2023

High School Diploma -

Freedom High School
Orlando, FL
05-2021

Skills

  • Team Leadership
  • Decision Making
  • Time Management
  • Customer Service
  • Multitasking Abilities
  • Attention to detail
  • Effective communication

Languages

  • English
  • Spanish, Native

Timeline

Manager

RT Pro Shine Inc.
09.2024 - 02.2026

Secretary

Rt Pro Cleaning Services
12.2018 - 09.2024

Bachelor Degree - Criminal Justice

University Of Central Florida

Associate degree -

Valencia College

High School Diploma -

Freedom High School
Isabella Robayo