Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Isabella Sanchez

Summary

Dynamic professional with a proven track record in customer service and teamwork, honed at Hilton Grand Vacations and Pio Pio Restaurant. Excelled in building customer relationships and enhancing dining experiences, demonstrating exceptional problem-solving and time management skills. Achieved significant improvements in customer satisfaction and sales strategies, showcasing a blend of hard and soft skills critical for success.

Overview

4
4
years of professional experience

Work History

Sales Associate

Hilton Grand Vacations
08.2024 - Current
  • Developed trusting relationships with customers by making personal connections.
  • Adhered to company initiatives and achieved established goals.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Greeted customers to determine wants or needs.
  • Successfully completed comprehensive training in timeshare sales, mastering key techniques in customer engagement and product presentation.
  • Assisted senior sales staff with client follow-ups and closing procedures, le aming effective strate gies for overcoming objections.
  • Consistently received positive feedback from clients for professional demeanor and ability to address
    their concerns.

Waitress

Pio Pio Restaurant
10.2020 - 04.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolve customer complaints or concerns efficiently, focusing on customer satisfaction.
  • Take customer orders, recommend dishes or beverages, and serve food and drinks promptly.
  • Maintain up-to-date knowledge of the menu and offer personalized suggestions to customers.
  • Prepare and serve alcoholic and non-alcoholic beverages according to specific recipes and house standards.
  • Assist in monitoring and controlling the inventory of food, beverages, and supplies needed for daily service.

Education

High School Diploma -

Comfandi El Prado
Cali, Colombia
07-2015

Skills

  • Customer service

  • Teamwork and collaboration

  • Time management

  • Problem-solving skills

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Sales Associate

Hilton Grand Vacations
08.2024 - Current

Waitress

Pio Pio Restaurant
10.2020 - 04.2024

High School Diploma -

Comfandi El Prado

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Isabella Sanchez