Isabella Shelfo
Coram,NY
Summary
Graduate Nurse with Bachelor's in Nursing from Chamberlain School of Nursing. Applies nursing process and performs delegated functions under direction and supervision of Registered Nurse. Collaborates with patient and family to offer theory-based nursing care and coordinates care delivery with members of interdisciplinary team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Central Island Healthcare
01.2018 - Current
- Voted employee of the month by Resident Council.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service Representative
Mid Island Medical Supply
08.2015 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Ran mastectomy fittings and TED fittings; ran and billed medical insurances
- Filed medical records while adhering to HIPPA
Customer Service Representative
Jim Dandy Dry Cleaners
07.2014 - 08.2015
Education
Bachelor of Science in Nursing - Nursing
Chamberlain College of Nursing
North Brunswick, NJ12.2023
Bachelor's degree - Biology
Molloy College
Rockville Centre, NY05.2021
Bachelor's degree - Psychology
Molloy College
Rockville Centre, NY05.2021
Regents Diploma -
Wantagh High School
Wantagh, NY06.2015
Skills
- BLS certified
- Vitals monitoring
- Task Prioritization
- Patient Assessments
- Patient Monitoring
- Infection control standards
- Medication Administration
- Compassionate and Caring
Certification
- BLS Certification, 07/2023
- NYS Infection Control course 12/7/2023
- NYS Child Abuse Prevention course 12/7/2023
Timeline
Medical Receptionist
Central Island Healthcare
01.2018 - Current
Customer Service Representative
Mid Island Medical Supply
08.2015 - 12.2017
Customer Service Representative
Jim Dandy Dry Cleaners
07.2014 - 08.2015
Bachelor of Science in Nursing - Nursing
Chamberlain College of Nursing
Bachelor's degree - Biology
Molloy College
Bachelor's degree - Psychology
Molloy College
Regents Diploma -
Wantagh High School
Similar Profiles
Dorothea SchillerDorothea Schiller
Director of Therapeutic Recreation at Central Island HealthcareDirector of Therapeutic Recreation at Central Island Healthcare
Christina JacksonChristina Jackson
Nurse Educator/Staff Development at Long Island State Veteran’s HomeNurse Educator/Staff Development at Long Island State Veteran’s Home
THERESA GREENWOODTHERESA GREENWOOD
EMERGENCY DEPARTMENT/STAFF NURSE at LONG ISLAND JEWISH FOREST HILLS HOSPITALEMERGENCY DEPARTMENT/STAFF NURSE at LONG ISLAND JEWISH FOREST HILLS HOSPITAL
Ryan WalczykRyan Walczyk
Sr. System Engineer at E.W. HowellSr. System Engineer at E.W. Howell
SHAVONNA WHITESHAVONNA WHITE
Insurance Agent at Statefarm InsuranceInsurance Agent at Statefarm Insurance