ISABELLA SUSUICO
Ibiza Santa Cruz
San Francisco,CA
5
years of professional experience
Outgoing and food-obsessed server with over 5 years of experience in restaurants and food service. Passionate about all things food and beverage, building welcoming community spaces, and creating attentive, engaging guest experiences. Known for genuine kindness, approachability, and a talent for turning everyday service into memorable moments for customers. Skilled at problem-solving and fostering customer relationships in fast-paced, dynamic environments, with proven ability to thrive working independently, having run front of house solo in multiple positions, and on a team.
Work History
Bartender and Server
1 Year 11 Months- Often worked the front of house on my own, kindly welcoming guests, taking and preparing orders, cleaning, tending to customer needs
- Developed strong relationships with regular patrons, fostering a sense of community and loyalty
- Helped to build efficient open, close, and cleaning procedures, keeping the bar and restaurant organized, clean, and well-stocked
- Coordinated with kitchen staff in order to provide an efficient and seamless experience for guests
- Cultivated positive relationships with team members to enhance collaboration and service quality, and trained onboarding members
- Performed local deliveries
Cashier and Keyholder
1 Year- Managed daily operations of the shop independently
- Took customer orders, prepared and served food, explained our specialty food and mission to customers
- Performed dishwashing and cleaning tasks, handling shop opening and closing independently
- Answered questions about ingredients, nutrition, and allergen information surrounding our vegan ice cream
Barista and Cashier
1 Year- Took and prepared customer orders
- Offered consistent, efficient, and kind service in a fast-paced environment
- Maintained cleanliness of shop, including dishwashing and inventory management
- Managed the register - taking and organizing orders, opening and closing the register
- Conducted training sessions for new employees to ensure smooth onboarding.
- Delivered efficient and friendly service in a fast-paced environment
Cashier
8 Months- Prepared customer orders efficiently to enhance service speed
- Took and prepared customer orders
- Managed register operations and facilitated tip distribution for team members
- Contributed positively to team dynamics by assisting colleagues and fostering collaboration
- Navigated the transition between being a limited service restaurant post-COVID to being a full service restaurant
Education
- Cultural Anthropology
- Environmental Studies
- Psychology
Skills
Customer service
Strong multitasking
Quick learner
Outgoing personality
Patience
Food safety certification
Teamwork
Responsible alcohol service
Attention to detail
INTERNSHIPS
Environmental Educator - All One Ocean
08/2022 - 06/2023
- Worked with a team to develop lesson plans based on sustainability and ocean-health, connected with local elementary schools to educate students on why caring for the Earth is important.
Timeline
Bartender and Server
Ibiza Santa Cruz
09.2024 - 08.2026Read More
Cashier and Keyholder
Frankie & Jo's
08.2023 - 08.2024Read More
Barista and Cashier
Johnny Doughnuts
08.2022 - 08.2023Read More
Cashier
Lo Coco's Authentic Italian Pizzeria
06.2021 - 02.2022Read More
Marin School of Environmental Leadership
from Environmental Studies
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Cabrillo College
from Cultural Anthropology
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UC Santa Cruz
from Psychology
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