Isabella Troya

• Oversee daily restaurant operations to ensure positive experiences for team members and guests.
• Manage opening and closing shifts, ensuring cash handling procedures are followed.
• Conduct inventory management to maintain stock levels and reduce waste.
• Expedite food and products to meet customer demand and improve service speed.
• Serve as a liaison between crew members and upper management, facilitating effective communication.
• Make quick, effective decisions to maintain smooth operations and enhance guest satisfaction.

• Managed cash counts, deposits, and daily register balancing.
• Addressed customer concerns to uphold high service standards.
• Coordinated product orders and truck deliveries for efficient operations.
• Oversaw inventory management and ensured stock availability.
• Executed deep cleaning of equipment including ice cream cases and milk machines.
• Provided operational support to multiple store locations to ensure consistency.

• Prepared donuts and decorated custom ice cream cakes with precision.
• Crafted a wide variety of coffee and beverage orders efficiently.
• Assisted with order taking in-store and at the drive-thru.
• Ensured friendly guest interactions while maintaining service efficiency.
• Provided product recommendations to enhance customer satisfaction.
• Contributed to a positive guest experience through attention to detail.

As a Front of House Cashier, I focused on delivering excellent customer service by accurately taking and processing guest orders while maintaining a friendly and efficient dining experience. I was cross-trained in back-of-house operations, including food preparation, which allowed me to support both the kitchen and front of house teams. My responsibilities also included assisting with opening and closing shifts, ensuring the restaurant was properly stocked, cleaned, and ready for operations.