Isabella Villella
Summary
Dedicated Account Executive promoting dynamic customer service, issue resolution and relationship building skills. Bilingual and effective at maximizing business growth opportunities and client retention.
Overview
4
4
years of professional experience
Work History
Account Executive
Leagas Delaney Italia
05.2022 - Current
- Management of projects and creative campaigns (social media, digital, ATL, BTL) working with internal creative department.
- Management of the relationship with client and prospective clients.
- Developed newsletter campaigns to gain new possible clients using Mailchimp.
- Project management.
- Customer engagement and communication.
- Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
- Collaborated with various departments to achieve client vision and marketing objectives.
- Resolved customer complaints by offering creative solutions and incentives.
- Studied and researched the competitive landscape.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
Junior Account Executive
DDB Italia
07.2020 - 05.2022
- Management of the client relationship.
- Management of the day-to-day client activities.
- Delivery of small and medium creative campaigns (digital, ATL, BTL) working with internal and external creative dept
- Creation of client presentations using PowerPoint and Keynote.
- Collaborated with other departments to coordinate strategic marketing activities.
Education
International Master Degree - Brand Management And Communication
Istituto Europeo Di Design
Milano, Italy12-2019
Bachelor Degree - Sociology
Science of Tourism And Local Community
Milano, Italy11-2016
Skills
- Account Management
- Customer Relationship Management
- Managing client relationships
- Client Relationship Building
- Client campaigns
- Sales proficiency
- Interpersonal Skills
- Needs assessments
- Strategy implementation
- Customer Relations
- Strong presentation skills
- Written and verbal communication
- Customer Presentations
- Budget Development
- Budget Management
- Order Management
- Manage resources and time
- Coordinating Teams Project
- Problem Solving
- Multitasking
Personal Information
Title: ACCOUNT EXECUTIVE
Languages
English
Full Professional
Spanish
Native/ Bilingual
Italian
Native/ Bilingual
French
Elementary
Computer Skills
- Microsoft Office Suite
- Google Workspace
- Microsoft Teams
- Skype
- Social Media Platforms: Instagram, Facebook, TikTok, Pinterest, LinkedIn
- Adobe Acrobat
- Chase Planner
- Mac Apps
- Mailchimp
Timeline
Account Executive
Leagas Delaney Italia
05.2022 - Current
Junior Account Executive
DDB Italia
07.2020 - 05.2022
International Master Degree - Brand Management And Communication
Istituto Europeo Di Design
Bachelor Degree - Sociology
Science of Tourism And Local Community
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