Isabella Villota
Westbury,NY
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dunedin Candle Company
Dunedin, FL
07.2021 - 01.2022
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Sales Associate
Bath and Body Works, Limited Brands
Clearwater, FL
07.2020 - 07.2021
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Sales Associate
Pets Supplies Plus
West Hempstead, NY
08.2018 - 08.2019
- Operated cash register, collected payments, and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
Volunteer
PetSmart Charities
Levittown, NY
10.2016 - 08.2017
- Utilized knowledge of community resources to refer clients to appropriate sources.
- Set up tables and chairs and unloaded necessary equipment to prepare for events.
- Assisted with facilities maintenance, basic cleaning and trash removal.
- Encouraged people to be active in community through organizational events and projects.
Education
Associate of Arts -
St Petersburg College
Clearwater, FL05.2023
High School Diploma -
West Hempstead High School
West Hempstead, NY06.2019
Skills
- Customer Service
- Store Opening and Closing
- Verbal and Written Communication
- Customer Needs Assessment
- POS System Operation
- Flexible Schedule
- Cash Handling Accuracy
- Energetic Self-Starter
Timeline
Sales Associate
Dunedin Candle Company
07.2021 - 01.2022
Sales Associate
Bath and Body Works, Limited Brands
07.2020 - 07.2021
Sales Associate
Pets Supplies Plus
08.2018 - 08.2019
Volunteer
PetSmart Charities
10.2016 - 08.2017
Associate of Arts -
St Petersburg College
High School Diploma -
West Hempstead High School
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