Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elmer Hernandez

Huntington

Summary

Dynamic retail professional with extensive management experience as an Assistant Store Manager and General Manager, demonstrating a strong track record of driving profitability and enhancing sales performance. Proven ability to implement strategic initiatives that elevate operational efficiency and customer satisfaction while fostering a motivated, high-performing team environment. Recognized for excellence in training and developing team members, ensuring alignment with organizational goals in competitive settings. Adept at managing multiple projects under pressure, showcasing meticulous leadership and strategic planning skills to achieve outstanding results.

Overview

5
5
years of professional experience

Work History

General Manager

Shoe Carnival
05.2021 - 07.2025
  • Oversaw daily operations to ensure smooth functioning of retail store.
  • Managed staff scheduling to optimize workforce efficiency and coverage.
  • Trained and developed team members in customer service and sales techniques.
  • Conducted regular inventory assessments to maintain stock levels and reduce shrinkage.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Online Grocery Pickup

Walmart
01.2021 - 03.2021
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Cashier, Stocker, and Key Holder

Dulceria Martinez
09.2020 - 01.2021
  • Cashier: Check out customers and audited the drawer at the beginning and end of each shift.
  • Stocker: Put items on shelves and arranged them in a professional fashion that makes them appealing to customers. Also did inventory twice a month in the beginning and end.
  • Key Holder: Had a key to the store for emergencies and to open and close the store each day.

Education

Diploma -

Huntington High School
05.2020

Skills

  • Team collaboration
  • Leadership skills
  • Problem solving
  • Bilingual
  • Customer service
  • Process improvement
  • Staff development

Timeline

General Manager

Shoe Carnival
05.2021 - 07.2025

Online Grocery Pickup

Walmart
01.2021 - 03.2021

Cashier, Stocker, and Key Holder

Dulceria Martinez
09.2020 - 01.2021

Diploma -

Huntington High School