Isabella Williams
Student At Kent State University
Avon Lake
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs.
Overview
4
4
years of professional experience
Work History
Hostess
Cooper's Hawk Winery and Restaurant
04.2025 - Current
- Seated 100+ guests daily
- Operated seating reservation systems (OpenTable)
- Assisting with front-of-house duties such as greeting guests, tidying up public bathrooms, and handled all incoming phone calls for reservations and customer inquiries
- Handled customer concerns and complaints appropriately
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Lead Server
Independence Village, Avon Lake
10.2021 - 04.2025
- Waited on tables and assisted other staff as needed
- Followed all Dining Services Standards of service
- Served meals in a professional manner while demonstrating a genuine concern to please residents and guests
- Followed safe food handling and sanitation practices
- Professionally handled all resident concerns and complaints
Education
High School Diploma -
Avon Lake High School
05-2025
Bachelor of Arts - Psychology
Kent State University
Kent, OH 05.2001 -
Skills
Customer service
Effective multitasking
Complaint handling
Guest engagement
Strong work ethic
Task prioritization
Safe food handling
Hospitality service expertise
Timeline
Hostess
Cooper's Hawk Winery and Restaurant
04.2025 - Current
Lead Server
Independence Village, Avon Lake
10.2021 - 04.2025
Bachelor of Arts - Psychology
Kent State University
05.2001 -
High School Diploma -
Avon Lake High School
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