Isabella Wurster
Lake Worth,FL
Summary
Dedicated server and hostess with a strong background in exceptional customer service and order management. Known for enhancing guest experiences and resolving complaints efficiently. Dedicated server with a strong focus on order accuracy, cash handling, and guest relations. Proven ability to manage high-volume service while providing exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Server
Bingo Magic of Lake Worth
Lake Worth, FL
04.2020 - Current
- Provided exceptional customer service to enhance guest experiences.
- Managed food and beverage orders efficiently during high-volume shifts.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new servers on company policies and service standards.
- Handled cash transactions and processed payments accurately at the register.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Restaurant Hostess
Bonefish Mac's Sports Grille
Wellington, Florida
08.2024 - 04.2025
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and guest flow.
- Assisted servers with menu knowledge to enhance guest dining experience.
- Coordinated with kitchen staff to ensure timely food service during peak hours.
- Maintained cleanliness and organization of the host stand and entry area.
- Handled guest inquiries and concerns professionally to ensure satisfaction.
- Trained new host staff on procedures and customer service standards.
Education
Bachelors Of Science - Psychology
Keiser University
West Palm Beach, FL01-2027
High School Diploma -
Santaluces Community High School
Lantana, FL04-2024
High School Diploma -
Santaluces Community High School
Lantana, Fl 04-2024
Skills
- Customer service
- Food and beverage management
- Order accuracy
- Cash handling
- Menu knowledge
- Guest relations
Timeline
Restaurant Hostess
Bonefish Mac's Sports Grille
08.2024 - 04.2025
Server
Bingo Magic of Lake Worth
04.2020 - Current
Bachelors Of Science - Psychology
Keiser University
High School Diploma -
Santaluces Community High School
High School Diploma -
Santaluces Community High School