Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Zornick

Wesley Chapel

Summary

Dynamic BDC Service Representative with proven expertise at Maus Nissan, excelling in appointment scheduling and strong multitasking. Enhanced customer satisfaction through strategic communication and relationship building, resulting in increased repeat business. Proficient in Microsoft Office, I effectively analyzed feedback to drive operational improvements and boost service bookings.

Overview

2
2
years of professional experience

Work History

BDC Service Representative

Maus Acura
05.2023 - Current

BDC Service Representative

Maus Nissan
05.2023 - Current
  • Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
  • Achieved high level of customer service by assisting customers and assessing needs.
  • Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
  • Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
  • Increased repeat business by building strong relationships with clients through exceptional customer service.
  • Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.

Education

Wesley Chapel Highschool
Wesley Chapel, FL

Skills

  • Strong multitasking
  • Call center experience
  • Appointment scheduling
  • Microsoft office
  • Inbound and outbound calls
  • Time management

Timeline

BDC Service Representative

Maus Acura
05.2023 - Current

BDC Service Representative

Maus Nissan
05.2023 - Current

Wesley Chapel Highschool

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Isabella Zornick