Isabella Abigail Orduna
Garland
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and resolve customer issues, while maintaining high standards of cleanliness and organization. Skilled in cash handling and fostering a collaborative work environment, ensuring exceptional customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Fredericksburg, TX
04.2025 - 08.2025
- Assisted in training new crew members on operational procedures.
- Contributed to positive team morale through effective communication skills.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Crew Member
McDonald's
Fredericksburg, TX
03.2025 - 07.2025
- Delivered exceptional customer service in fast-paced environment.
- Prepared and assembled food items according to established standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure timely order fulfillment.
- Adapted quickly to changing priorities during peak service times.
Shift Manager
McCoPo McDonalds
509 I 30 W Garland Texas 75040
08.2023 - 02.2025
- Supervised team members to ensure operational efficiency and adherence to service standards.
- Trained staff on food safety protocols and customer service practices.
- Implemented process improvements that enhanced speed of service during peak hours.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Maintained cleanliness and organization of work areas to ensure compliance with health regulations.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Executed cash management duties, maintaining precise records of all financial activities.
- Trained and mentored new employees to maximize team performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
GED -
Centro De Bachillerato Tecnológico Agropecuario 187
San Ciro De Acosta San Luis Potosí ,México.06.2023
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Cash handling proficiency
- Multitasking and prioritizing
- Customer satisfaction focus
- Attention to detail
- Meticulous execution of tasks
- Superior communication skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sandwich Artist
SUBWAY®Restaurants
04.2025 - 08.2025
Crew Member
McDonald's
03.2025 - 07.2025
Shift Manager
McCoPo McDonalds
08.2023 - 02.2025
GED -
Centro De Bachillerato Tecnológico Agropecuario 187