Enthusiastic and motivated individual seeking to apply a strong work ethic, leadership skills, and commitment to excellence in a challenging new role that offers growth opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Double LL Tack And Feed, LLC
05.2023 - 01.2024
Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
Maintained a high level of product knowledge, providing accurate information to customers.
Inventoried 10,000 pieces of merchandise relating to equine and livestock, ensuring accurate stock levels and product availability.
Accurately processed customer transactions using cash, credit, debit, and check's.
Properly handled money and re-stocked the cash register when needed.
Assisted customers with inquiries about pricing, refunds, and payment options.
Organized and facilitated equine events, clinics, and workshops to engage and educate customers and employees.
Utilized professional knowledge to assist customers with equine nutrition, supplements, and healthcare products.
Demonstrated proper use and fitting of equine equipment such as saddles, bridles, and protective gear for equine and owner use.
Pediatric Dental Assistant
Children's Dentistry And Orthodontics
08.2022 - 12.2022
Performed dental cleanings and assisted in restorative dentistry in a professional setting on children of all ages. • Maintained patient confidentiality in accordance with HIPPA laws and regulations. • Ensured patient comfort and safety during all procedures. • Performed equipment and instrument sterilization, optimizing cleanliness and upholding all health guidelines. • Accurately documented patient treatment plans and procedures with meticulous attention to detail, ensuring correct billing to insurance companies. • Practiced the correct use of Personal Protective Equipment (PPE) and following all MSDS protocols and procedures when handling chemicals.
Supervisor/E-5
United States Navy
08.2017 - 08.2022
Supervised and led twenty-two junior personnel in the maintenance and upkeep of 2,100 pieces of life saving equipment onboard to maintain Safety of Life at Sea (SOLAS) requirements for all crew members.
Directed eleven personnel during high-risk deck evolutions to meet military operational needs such as logistic runs and anti-terrorism protection.
Utilized manuals and operating procedures to safely execute critical ship-missions. Complied with Naval policies, objectives, and communication goals.
Worked closely with Hazardous Materials and obtained a Navy Enlisted Classification for hazardous Material Technician.
Acted as a liaison between enlisted sailors and high-ranking officers. This facilitated smooth communication throughout the Chain of Command, and communicated sailor needs.
Conducted periodic and quarterly evaluations of sailors, providing constructive feedback, and resolving work habits.
Education
High School Diploma -
Fuquay Varina High School
Fuquay-Varina, NC
05.2017
Skills
Customer Service
Customer Support
Problem Resolution
Team Collaboration
Stock replenishment
Quality Assurance
Teamwork and Collaboration
Computer Skills
Data Entry
Microsoft Office
Work Prioritization
Sales Transactions
61 wpm Typing Speed
Leadership Skills
Personnel and Time Management
Accomplishments
Awarded Navy and Marine Corps Achievement Medal during 2019 deployment.
Awarded Navy and Marine Corps Achievement Medal in 2022.
Completed Enlisted Surface Warfare Specialist qualification in 2020.
Awarded Blue Jacket of the Quarter for 2019.
Certification
Certified Hazardous Materials Technician - 2020
Secret Clearance - 2017
Master Helmsman
Timeline
Customer Service Associate
Double LL Tack And Feed, LLC
05.2023 - 01.2024
Pediatric Dental Assistant
Children's Dentistry And Orthodontics
08.2022 - 12.2022
Supervisor/E-5
United States Navy
08.2017 - 08.2022
High School Diploma -
Fuquay Varina High School
Certified Hazardous Materials Technician - 2020
Secret Clearance - 2017
Master Helmsman
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