Isabelle Johnston
Cheyenne
Summary
Dynamic and detail-oriented Optician with a tenure at Frontier Vision Clinic, adept in optical measurements and customer service. Excelled in resolving patient concerns, enhancing eyewear customization, and streamlining appointment scheduling. Proven track record in improving patient satisfaction and operational efficiency through effective time management and skilled communication.
Overview
5
5
years of professional experience
Work History
Optician
Frontier Vision Clinic
06.2024 - Current
- Identified and resolved patient concerns related to eyewear and vision correction.
- Operated pupilometers to measure patients' pupillary distance for lens customization.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper care and usage of contact lenses and eyewear.
Secretary
BullRidge Plumbing
01.2020 - 01.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Education
High School Diploma -
South High School
Cheyenne, WY06-2018
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Appointment scheduling
- Billing processing
- Time management
Timeline
Optician
Frontier Vision Clinic
06.2024 - Current
Secretary
BullRidge Plumbing
01.2020 - 01.2023
High School Diploma -
South High School
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