Isabelle Leonard
Webster,NY
Summary
Proven E-Commerce Specialist from Wegmans. Demonstrates exceptional teamwork and customer support skills, ensuring customer satisfaction and exceeding sales goals. Skilled in multitasking and problem-solving, significantly enhancing the shopping experience and operational efficiency.
Overview
3
3
years of professional experience
Work History
E-Commerce Specialist
Wegmans
10.2023 - Current
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Met or exceeded sales goals and worked as team player in supporting other sales.
Cashier
Wegmans
06.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Hegedorns
07.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced shopping experience, provided product information and location assistance.
Education
Bachelor of Science - Environmental Science
Rochester Institute of Technology
Rochester, NY05-2028
High School Diploma -
Webster Schroeder High School
Webster, NY06.2024
Skills
- Customer Support
- Order Fulfillment
- Retail knowledge
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
Timeline
E-Commerce Specialist
Wegmans
10.2023 - Current
Cashier
Wegmans
06.2023 - 10.2023
Cashier
Hegedorns
07.2022 - 05.2023
Bachelor of Science - Environmental Science
Rochester Institute of Technology
High School Diploma -
Webster Schroeder High School
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