Isabelle Mateus
Wilmington ,MA
Summary
Dynamic Sales Associate with a proven track record at The Children's Place, excelling in customer service and relationship building. Recognized for effectively managing high-stress situations while ensuring accurate cash handling. Strong problem-solving and multi-tasking abilities contributed to enhanced store appeal and customer satisfaction, fostering repeat business and loyalty.
Overview
1
1
year of professional experience
Work History
Sales Associate
The Children's Place
01.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Malden High School
Malden, MA06.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
The Children's Place
01.2025 - Current
Malden High School
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