Isabelle Richard
Physical Therapy and Sports Medicine Centers
Hampstead,NH
7
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Patient Accounts Receivable
2 Years 11 Months- Communicate with patients regarding account balances, payment options, and financial assistance programs and ensure all conversations and duties are recorded. Maintain compliance with HIPAA regulations and organizational policies when handling confidential patient information. Developed training resources, trained administrative employees, provide guidance on office systems, workflows and best practices to promote efficiency and consistency. Generate and analyze monthly account reports to investigate account discrepancies and resolve coding issues to maintain accuracy and compliance. Monitor and mark delinquent accounts and oversees the collection referral process in accordance with office policies.
Physical Therapy Aide
1 Year 3 Months- Assisted physical therapists through prepping equipment, guiding patients through treatment plans, updating medical documents, maintaining a clean clinic, scheduling appointments and organizing inventory. Created a training document for new employees, reducing onboarding time and providing a clear reference for office procedures.
Rehabilitation Aide
2 Months- Delivered hands-on assistance to therapists by greeting patients, applying hot and cold packs, ensuring patient safety and frequently checking in on patients progress throughout sessions.
Office Assistant
2 Years 4 Months- Provided exceptional customer service by responding to phone calls, emails, complaints and questions regarding financial balances. Updated technician routes and schedules based on load limits as well as maintained business records and client information. Identified opportunities to improve workflow efficiency and introduce organizational systems that enhanced productivity across the office.
Education
B.S
Skills
Strong Customer Service skills
Meticulous attention to detail.
Team collaboration and dependability.
Computer Proficiency.
Confidential Information Handling.
Administrative support and office operations.
Account review and reconciliation.
Ability to learn new software and procedures quickly.
Problem solving and critical thinking.
Organization and time management.
Procedure development and training documentation.
Timeline
Patient Accounts Receivable
Physical Therapy and Sports Medicine Centers
09.2023 - CurrentRead More
Physical Therapy Aide
Advanced Physical Therapy
06.2022 - 09.2023Read More
Rehabilitation Aide
Derry Sports & Rehab
06.2021 - 08.2021Read More
Office Assistant
Mosquito Joe
04.2019 - 08.2021Read More
Timberlane Regional High School
Read More
University of Hartford
B.S
Read More